How can I purchase tickets?

Weekly ticket sales will take place every Monday throughout the run of the exhibition beginning at 9:00 a.m. until tickets sell out for that day’s allotment. Limited availability for all dates. Tickets are only available online or by phone at 216-421-7350. The museum strongly encourages purchasing tickets online as phone sales will have longer wait times. 

Tickets will be available online or by phone at 216-421-7350. Should you purchase tickets online, once the queue opens at 9:00 a.m., you will be given a randomized place in line. There will be no on-site ticket sales.

Tickets are nontransferable and nonrefundable. Ticket holders must present their government-issued ID card at the time of entry. CMA members must also provide their valid membership card. Membership must be active through the date of the ticket.

What is a timed ticket?

All tickets are timed, which ensures entry to the exhibition at a reserved date and time. Timed tickets are required due to the popularity of the artist and the nature of the exhibition, which features eight immersive experiences, including one exclusive to the CMA. You enter seven of the rooms and peek into one room. We recommend arriving early to ensure you are ready to enter the ticketing line at the appointed time on your ticket. Due to the popularity of the exhibition, latecomers may not be able to be accommodated.

Where can I park?

Parking is available in the museum’s attached garage, as well as at the garages and meters around University Circle. Due to the popularity of the exhibition, visitors are encouraged to arrive at least 20 minutes early, as on-site parking is not guaranteed.

How do I change the time on my ticket?

We are unable to accommodate requests for time or date changes.

Are tickets transferable?

Tickets are nontransferable, nonrefundable, and cannot be resold. Unauthorized duplication or sale of a ticket may prevent admittance. Ticket holders must present a government-issued ID card at the time of entry. CMA members must also provide their valid membership card.

Can I purchase a ticket on site?

There will be no on-site ticket sales. Please purchase tickets online or by phone at 216-421-7350.

Do children require timed tickets?

All visitors require a timed ticket. Children 5 and under are admitted free, but they will still need a ticket to enter; this includes carried children or children in carriers. Due to the nature of the exhibition, one adult must be present for every two children attending it. Timed tickets help account for the time necessary to enter the gallery and go through the exhibition. Please keep in mind that the exhibition contains some mature content.

When is the exhibition open?

Tuesdays, Thursdays, Saturdays, Sundays, 10:00 a.m. to 5:00 p.m.
Wednesdays, Fridays, 10:00 a.m. to 9:00 p.m.
Closed Mondays

On select Tuesdays and Thursdays, the museum will remain open until 9:00 p.m. No other galleries will be open during this time.

You can find our full hours of operation on the Visit section of our website.

Is the exhibition family friendly?

The exhibition is open to all ages. However, here are some things to know before visiting:

• All visitors need a ticket. Admission for children under 5 is free, but they still require a ticket.
• Due to the nature of the exhibition, one adult must be present for every two children.
• The experience will take up to two hours, with an average estimated wait time of 20 minutes per room.
• Seating is limited within the exhibition.
• Strollers are allowed into the Infinity Mirror Rooms. However, due to the rooms’ size restrictions, strollers cannot be turned around once inside them and must be backed out. The room sizes vary, with the narrowest entry point being 30 inches (77 cm) wide.
• The exhibition contains some mature content.
• There is no reentry, so be sure to eat and use the restroom before your entry time.

When should I arrive?

Plan to enter the line in the museum’s atrium 10 to 15 minutes before the time on your ticket. We advise you to anticipate delays due to local traffic and limited parking.

Can I come earlier than my reserved time?

Arriving early will not speed up your entry into the exhibition. You will be promptly admitted into the exhibition at the time indicated on your ticket. While you wait, enjoy the museum’s free exhibitions and free permanent collection galleries.

Is my ticket valid all day? Am I able to leave and return?

There is no reentry, so be sure to eat and use the restroom before your entry time.

What if I’m late or miss my ticketed entry time?

Tickets are nontransferable and nonrefundable. If you arrive more than 5 minutes after the time on your ticket, we cannot guarantee entry. We will attempt to admit you at the next available time slot that day, but late entry is not guaranteed.

Is the exhibition accessible?

The majority of this exhibition is accessible. Two Infinity Mirror Rooms: Love Forever and Where the Lights in My Heart Go are not accessible to those in wheelchairs due to the dimensions and height of the entry point. Standard wheelchairs can enter and exit the rest of the Infinity Mirror Rooms one at a time. However, due to the rooms’ size restrictions, wheelchairs cannot turn around once inside them and must back out to exit. The room sizes vary, with the narrowest entry point being 30 inches (77 cm) wide. Due to the dimensions and fragility of the Infinity Mirror Rooms, motorized wheelchairs cannot enter the exhibition, however, CMA offers standard sized wheelchairs for visitors able to transfer. The CMA offers special accommodations to our visitors with disabilities, including a virtual reality experience. Contact us or ask front-line staff for details. For more information, see our Accessibility webpage.

What is the exhibition about?

Yayoi Kusama: Infinity Mirrors celebrates the legendary Japanese artist Yayoi Kusama’s 65-year career. The exhibition spans the range of Kusama’s work, from her groundbreaking paintings and performances of the 1960s, when she staged polka-dot “Happenings” in the streets of New York, to her widely admired immersive installations and the US debut of her recent series of paintings, My Eternal Soul. Visitors have the unprecedented opportunity to experience seven of Kusama’s captivating Infinity Mirror Rooms, including Where the Lights in My Heart Go, exclusive to the exhibition in Cleveland. Yayoi Kusama: Infinity Mirrors provides an unforgettable sensory journey through the mind and legacy of one of the world’s most significant artists. 

Yayoi Kusama: Infinity Mirrors is organized by the Hirshhorn Museum and Sculpture Garden, Smithsonian Institution, Washington, DC.

What are the Infinity Mirror Rooms?

The exhibition features seven Infinity Mirror Rooms, including one exclusive to the exhibition’s presentation at the CMA. The rooms are designed by the artist to be brief, immersive experiences: you enter six of the rooms, and peek into one room.

How long will the lines be to enter each room? How much time can I spend in each room?

Visitors are limited to 20 to 30 seconds in each room, which is the artist’s intent. Wait times for each room are estimated at 20 minutes. The experience will take up to two hours. 

How many people can be in a room at the same time?

The viewing platforms and areas are small. Two to three people may enter each room at a time. You may be asked by an attendant to enter with other visitors.

Is there reentry into the exhibition?

No, reentry is not allowed.

Can I enter a room more than once?

In order to accommodate as many visitors as possible, you may enter each Infinity Mirror Room only once.

Are the rooms wheelchair accessible?

The majority of this exhibition is accessible. Two Infinity Mirror Rooms: Love Forever and Where the Lights in My Heart Go are not accessible to those in wheelchairs due to the dimensions and height of the entry point. Standard wheelchairs can enter and exit the rest of the Infinity Mirror Rooms one at a time. However, due to the rooms’ size restrictions, wheelchairs cannot turn around once inside them and must back out to exit. The room sizes vary, with the narrowest entry point being 30 inches (77 cm) wide. Due to the dimensions and fragility of the Infinity Mirror Rooms, motorized wheelchairs cannot enter the exhibition, however, CMA offers standard sized wheelchairs for visitors able to transfer. The CMA offers special accommodations to our visitors with disabilities, including a virtual reality experience. Contact us or ask front-line staff for details. For more information, see our Accessibility webpage.

Is there an audio guide?

Kusama envisioned that visitors enter the Infinity Mirror Rooms and immerse themselves in the art. The experiential nature of the rooms do not require audio.

As a member, do I need a timed ticket? How do I reserve one?

Yes, everyone requires a timed ticket to enter the exhibition, including CMA members. Members may reserve their free tickets during the weekly ticket sales happening throughout the run of the show. Members may also purchase additional tickets if they’ve already reserved their free tickets. 

Weekly ticket sales will take place every Monday throughout the run of the exhibition beginning at 9:00 a.m. until tickets sell out for that day’s allotment. Limited availability for all dates. Tickets are only available online or by phone at 216-421-7350. The museum strongly encourages purchasing tickets online as phone sales will have longer wait times.

However, based on the exhibition’s popularity, tickets are expected to be reserved quickly, so we recommend booking your first-choice time slot, as you may not have another opportunity. Tickets are not guaranteed, although we hope to accommodate as many members as possible.

Do I need an active membership to book tickets?

In order to reserve free tickets to the exhibition your membership account must be active through the date on your ticket. You do not need to be a member to purchase tickets.

How do I join or renew my membership to be part of the exclusive presale?

It’s easy to become a member:
ONLINE: Click here to purchase your membership through the secure membership registration page.

IN PERSON: Visit any of our ticket center desks and your membership payment will be processed within minutes.

BY PHONE: Have a credit card ready and call the ticket center at 216-421-7350 on Sunday, Monday, Tuesday, Thursday, Saturday, from 9:00 a.m. to 5:00 p.m., or Wednesday and Friday from 9:00 a.m. to 9:00 p.m.

How do I access my membership account online?

To log in as a member on our website, use your email address.

If you don’t know your password, click “Forgot Password,” and enter the email you believe is associated with your membership account. If a match is found, an email will be sent to your registered email address with your log-in information.

I’ve booked my member tickets, but am I able to book additional tickets?

Members may purchase additional tickets during the weekly ticket sales happening throughout the run of the show. Weekly ticket sales will take place every Monday throughout the run of the exhibition beginning at 9:00 a.m. until tickets sell out for that day’s allotment. Limited availability for all dates. Tickets are only available online or by phone at 216-421-7350. The museum strongly encourages purchasing tickets online as phone sales will have longer wait times.

However, based on the exhibition’s popularity, tickets are expected to be reserved quickly, so we recommend booking your first-choice time slot, as you may not have another opportunity.

Do I receive guaranteed tickets with my member status?

Due to limited gallery capacity and popular demand, the exhibition will sell out quickly. Tickets are not guaranteed, although we hope to accommodate as many members as possible.

If I am not a CMA member, but a member of the Museum Alliance Reciprocal Program or the Art Museum Reciprocal Network, do I qualify for free access to the exhibition?

Yayoi Kusama: Infinity Mirrors is not included in the reciprocal program.

Is photography permitted?

Nonflash photography for personal use is allowed inside the exhibition, except in the Infinity Mirror Room entitled All the Eternal Love I Have for the Pumpkins. Video recording and the use of tripods and selfie sticks are prohibited. Please be careful when taking photos in the Infinity Mirror Rooms, as many of the artworks are fragile. We encourage you to share your photos and tag them with #InfiniteKusama.

Can I use my cell phone?

Yes, but phones need to be on the vibrate setting; be respectful of other visitors when using your cell phone.

Since the Infinity Mirror Rooms are immersive, can I touch them?

Although you can peek or step into the Infinity Mirror Rooms, please do not touch the artwork. Keep a safe distance of two feet between you and the works of art.

Can I bring a stroller into the exhibition?

Strollers are allowed, but due to the rooms’ size restrictions strollers cannot be turned around once inside and must be backed out. While the Infinity Mirror Rooms have varying sizes, the narrowest entry point is 30 inches (77 cm) wide.

Should I check my bag?

You will be requested to leave any unchecked bags outside the Infinity Mirror Rooms where CMA staff will be stationed. The CMA is not responsible for your belongings and encourage visitors to check all bags. Bags that are 13 x 17 x 6 inches or larger may be asked to be checked. Nothing is permitted to be carried on one’s back. Please check your bag before heading to the exhibition entry in the atrium to avoid having to return to the coat check and miss your entry time. You are encouraged to travel lightly when you visit. The CMA provides complimentary coat check services for prohibited items. Please see our Museum Policies for a list of these items.

Are service animals allowed?

While service animals are welcome in the museum, they are not allowed in the exhibition space. 

Are public tours available?

There will be no public tours due to the unique and immersive nature of the installation. However, the CMA is offering Kusama Connections Tours. These free tours conducted in the galleries will explore museum highlights through themes related to the exhibition. Tours will meet in the museum’s atrium at 2:00 PM on Tuesday, Wednesday and Sunday during the run of the exhibition. Limit: 30 people per tour. Admission to the exhibition is not included.  Learn more in the Kusama Lounge in the North Court Lobby where visitors can explore the artist’s career through books and a variety of other resources.

Can I book my private event and include a visit to Yayoi Kusama: Infinity Mirrors?

Due to the exhibition’s popularity, we are not able to accommodate private events.

Are there discounts on group tours?

Due to the exhibition’s popularity, we are not able to accommodate group visits.

Can school groups tour the exhibition?

Due to the exhibition’s popularity, we are not able to accommodate school group visits.