11150 East Boulevard
Cleveland, Ohio 44106
info [at] ClevelandArt [dot] org
Tuesday, Thursday, Saturday, Sunday
10:00 a.m.–5:00 p.m.
10:00 a.m.–9:00 p.m.
Free General Admission
1) How often will artworks be rotated through Gallery One?
The grouping of light-sensitive artwork (1J on the Near You Now map) will change every six months. Each rotation presents a new theme.
The other artwork groupings in Gallery One will be on display through Summer 2016. Individual objects not grouped with a touchscreen may be rotated earlier. We have already changed some objects in Gallery One.
2) Why is there no audio component to the videos that interpret art in Gallery One?
Gallery One is a very active (and sometimes noisy) space. Most videos and slideshows for the artwork displayed in Gallery One are silent. However, we are reassessing whether to include sound in the videos associated with Gallery One in the app.
Videos associated with objects in other galleries have narration. We encourage you to bring headphones. In addition, ear buds are available for purchase in the museum store for $2.95.
3) How do I know what grouping I am near in Gallery One?
There are labels on the wall above each grouping. For example, 1C identifies the sculpture grouping.
1) Can you explain the Collection Wall? What is it? How does it work?
The Collection Wall is a visual exploration of our collection. The display alternates between all artworks currently on view and approximately 30 themes that showcase art from different disciplines side by side. The themes change every 42 seconds, so the Collection Wall is always in motion.
If you touch any of the images on the wall, you can explore other artworks related by the time period in which it was created, by medium, or by curatorial department. The wall will also tell you where the object is located in the galleries!
If you see a personal favorite, you can touch the blue heart, which will add it to your list of favorites in ArtLens.
2) Who developed this? CMA alone or with others?
The development of Gallery One and ArtLens represents a strong collaboration between the curatorial, information management and technology services, education and interpretation, and design departments at the Cleveland Museum of Art. To realize the project, the museum partnered with award-winning outside consultants. Local Projects is responsible for all media design and collaborated with the CMA team on concept design development. The other outside consultants are Gallagher and Associates (exhibit design), Zenith Systems (AV integration), Piction (CMS/DAM development), Earprint Productions (app content development), and Navizon (wayfinding).
3) Do other museums that have this?
CMA is the first museum in the world to present world-class artwork, thematic interactives, and tools to explore the collection—such as the Collection Wall and ArtLens—as an integrated experience.
4) What is the wall made of?
The 40-foot-long Collection Wall is made up of 150 Christie MicroTiles.
5) Why can't I search for an artist or artistic category (like contemporary) on the wall?
The Collection Wall displays over 4,000 of the museum’s works of art, including some works that are in storage. The wall allows visitors to enjoy the breadth of our collection in one visual display. The wall rotates through multiple themes, each a curated grouping of works from across the collection. This visual interface invites visitors to make discoveries, follow their curiosity, and find new favorites.
Searching for a specific artwork cannot be done at the wall. This feature is already available through our collection online  on the web site. You can access this at the kiosks directly across from the wall or by using the mobile web site  on your own device. The iPhone version of the ArtLens application also includes "search." With this feature visitors can quickly find favorite artworks by artist name or title that are currently on view.
6) Will a search function ever be included?
No. The Collection Wall is a visual exploration of our collection. However, the new iPhone version of the ArtLens application includes search. With this feature visitors can quickly find favorite artworks by artist name or title that are currently on view.
7) How does RFID work?
A radio frequency identification (RFID) tag is programmed to know your iPad’s unique address. There are special tag readers built into the docks at the Collection Wall. When you place your iPad on the dock with its RFID tag, our servers know which specific iPad is yours, and can pass your favorites from the wall to ArtLens via wi-fi.
8) Can a saved tour be shared with other users?
Your custom tour is immediately available for your own use on your iPad. Other visitors would need to wait about 15 minutes, and then refresh their ArtLens application to see your new tour in the “By Visitors” tour section. Through social media, visitors can share the name of their tour.
9) Do curators use the “favorited” tabulations for artworks from the Collection Wall?
Yes, our curators and Education & Interpretation staff members are very interested to see which artworks are most popular with our visitors. Gauging visitor interest can help them plan future content for ArtLens and the web site.
1) What is ArtLens?
ArtLens is available for download to your iPad 2+ (iOS6+) and iPhone 4+ (iOS6+) for free, in the iTunes app store.
ArtLens is the Cleveland Museum of Art's iPad and iPhone app, which allows you to personalize your experience of the collection both at the museum and from home. You can use ArtLens to delve into layers of interpretive content on a variety of works in the collection. Once you're at the museum, you can use it in Gallery One—CMA's innovative gallery featuring art, technology, and interpretation—as well as throughout the museum's permanent collection galleries. ArtLens uses integrated camera technology to scan artwork onsite, and requires an iPad 2 or higher. Look for logos in the galleries for art with additional interpretive content in the App.
2) Can someone back up ArtLens to their computer, delete on the iPad, then reload later?
The ArtLens app may be backed up as part of your normal iTunes sync, but please remember that it is an iPad and iPhone app, and cannot be used on a Mac or PC.
3) Can I do this at home?
Yes, you can download and use ArtLens at home, or any place with a good wi-fi connection. Directions for downloading the app are here:
The Near You Now (iPad) | Galleries (iPhone) feature won’t show your location with the blue bubble if you’re not at the museum, but you can touch the map to move through the galleries.
You can watch videos associated with objects or take one of three director tours located under Multimedia Tours.
4) Why can't I search for a specific artist or artistic category on the wall? Will a search function ever be included? Might future ArtLens iterations include the possibility to link to Internet for access to more info?
The collection online, accessed through the mobile web site, can allow any device to search for specific artworks. The ArtLens was built to enhance the gallery experience. It allows visitors to explore the museum’s collections visually and uses images of the artworks rather than traditional text-based searching. However, the new iPhone version of the ArtLens application includes search. With this feature visitors can quickly find favorite artworks by artist name or title that are currently on view.
To research specific artists or artwork, please use the collection online  on the web site.
5) Why can't I share a specific tour with another iPad?
Custom tours shared by visitors are available to everyone. It takes about 15 minutes for a new tour to be made available; anyone who refreshes their ArtLens data after that will see it under Visitor Tours. The newest tours are shown in the upper left section.
6) Do I have to use CMA iPads or can I use my own?
You may use your own iPad 2 or higher. Please see the ArtLens download instructions  for more information when bringing your iPad to the museum.
7) What is the size of the ArtLens app? I want to be sure I have sufficient available memory on my iPad.
Make sure you have 1 GB of free space before you install ArtLens, for the app and the artwork images.
8) Does this just work on iPads. No tablets? No phones?
ArtLens is available for download to your iPad 2+ (iOS6+) and iPhone 4+ (iOS6+) for free, in the iTunes app store. An Android version of ArtLens is currently in development and is expected to be released in Spring 2014.
9) Is there a way to delete a tour from my iPad?
No, you cannot delete a specific custom tour. As new custom tours are added and favorited, older tours are deleted. Currently the app keeps only the 100 most recent visitor tours.
10) Are there plans to expand interpretive content for objects that have just basic info right now?
Our curators and interpretive staff are adding more content for individual artworks all the time, as well as developing videos, maps, and comparative images. Check your app in March for content especially created for the new west wing.
11) Any plans to make more objects from storage available in ArtLens?
Not at this time. ArtLens is really meant to be a tool to enhance the visitor’s experience of the art on view.
12) Any plans to include objects from other private or public institutions?
ArtLens showcases artwork owned by the museum, which is currently on view in our galleries. Objects on loan to or from CMA are not included in ArtLens. To explore the entire CMA collection, including artwork in storage, please use our web site’s collection online.
13) Is there a date for launching ArtLens on the iPhone/Android?
ArtLens for the iPhone is already available. ArtLens for Android is currently in development and is expected to be released in Spring 2014.
14) Will there be more and more scanable art in the galleries?
Yes, we are developing new interpretive content for ArtLens all the time. Currently, scanning technology works best with two-dimensional artworks that feature images with high contrast of light and dark. As the technology evolves, we’ll be able to add scanning capabilities for sculptural works as well. Check your app in March for content especially created for the new west wing.